MOUNTAIN SHOE LACES - FANGO

Lieferung, Rücksendungen & Rückerstattungen - Produkt

Delivery

The order will be processed the same day and dispatched within 48h within the EU and up to 4 days for orders outside of Europe. In case of an item that is on pre-order it takes the estimated time as mentioned on the product page. We notify our customers when their order is shipped, providing a tracking link.

Our current shipping rates are:

Destination	Estimated delivery time	Shipping cost	Free shipping threshold
Spain Peninsula	2 - 5 days	3,90€	Free from 140€
Spain Balearic Islands	2 - 5 days	9,90€	-
Spain Canary Islands	5 - 10 days	15,00€	-
Andorra	4 - 10 days	7,00€	-
Portugal	4 - 10 days	5,00€	-
Shipping Zone 1*	4 - 10 days	10,00€	-
Shipping Zone 2*	4 - 10 days	15,00€	-
Shipping Zone 3*	4 - 10 days	30,00€	-
UK	Estimated by carrier	£10,00	Free from £200
Europe (non-EU)	Estimated by carrier	20,00€	-
Iceland, Turkey & Saudi Arabia	Estimated by carrier	30,00€	-
Mexico, Georgia & Emirates	Estimated by carrier	32,00€	-
USA	Estimated by carrier	$20,00	Free from $200
Canada & Hong Kong	Estimated by carrier	25,00€	-
AUS & New Zealand	Estimated by carrier	45,00€	-
Israel	Estimated by carrier	40,00€	-

*Shipping Zone 1: Austria, Belgium, Czechia, Germany, Denmark, France, Italy, Luxembourg, Netherlands, Poland, Slovakia, Slovenia.
*Shipping Zone 2: Bulgaria, Croatia, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Romania, Sweden.
*Shipping Zone 3: Cyprus, Malta.

International Orders and duties

US and UK shipments are done DDP (Delivery Duty Paid), so the taxes are handled by us and the final customer does not need to pay any extra fees on delivery.

If you are ordering from outside of the EU you may have to pay import tax and duty charges.

You may be asked to pay these once your order arrives in the delivery country.

Ohne Project are not liable for any import tax or duty charges issued by your country's national import office. Such charges are issued to the recipient and are not controlled by Ohne Project in any way.

Import taxes and duties vary from country to country and they depend on the value of your order. If in doubt please consult your country's governmental or national import office website for further information.

Exchanges, Returns and Refunds

Europe

We offer a 14-day return policy. You have 14 days from the receipt of your order to request a return or an exchange.

To make a return or exchange, items must be in their original condition (no stains or signs of use) and in their original packaging, in good condition. Please note that socks and other accessories cannot be returned or exchanged.

Make your exchange or return here.

Exchanges

• If the new item is more expensive, you will need to pay the difference.
• If the new item is cheaper, we will offer you a gift card.
• Prices
  • Portugal: free.
  • The rest of the EU: 6,90€
• Portugal: Starting from the second exchange, the request will be processed as a return.

Returns

You can request a return for a refund if you wish.

• The refund will be processed once the item has been received and inspected.
• Prices
  • Portugal: 7€
  • Return Zone 1: 15€*
  • Return Zone 2 and 3: 19€*

*Return Zone 1: Austria, Belgium, Germany, France, Italy, Ireland, Luxembourg, Netherlands.
*Return Zone 2: Bulgaria, Croatia, Czechia, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia.
*Return Zone 3: Cyprus, Denmark, Finland, Greece, Malta, Sweden.

Make your exchange or return here.

United States

We offer a 14-day return policy. You have 14 days from the receipt of your order to request a return.

To make a return, items must be in their original condition (no stains or signs of use) and in their original packaging, in good condition. Please note that socks and other accessories cannot be returned or exchanged.

• Returns are managed through our returns portal and shipped via FedEx drop-off point.
• Return cost: $35,00 base fee, plus $10,00 for each additional item included in the same return. The total is deducted from your refund.
• Exchanges are not available for orders shipped to the United States. We only accept returns for a refund.
• The refund will be processed once the item has been received and inspected.

Make your return here.

United Kingdom

We offer a 14-day return policy. You have 14 days from the receipt of your order to request a return.

To make a return, items must be in their original condition (no stains or signs of use) and in their original packaging, in good condition. Please note that socks and other accessories cannot be returned or exchanged.

• Returns are managed through our returns portal and shipped via UPS drop-off point.
• Return cost: £15,00, deducted from your refund.
• Exchanges are not available for orders shipped to the United Kingdom. We only accept returns for a refund.
• The refund will be processed once the item has been received and inspected.

Make your return here.

Rest of the World

At the moment we only accept returns from orders shipped within the EU, the United States and the United Kingdom.

Refunds

Once the returned product has been received, the Ohne Project team will review it to ensure that it is in perfect condition, with no evident signs of use, wear, dirt or damage, and that it is returned with its original packaging in good condition.

The refund will be processed only after this inspection. If approved, the refund will be automatically issued to the original payment method within 30 days. Please note that your bank or credit card company may take some time to process and post the refund.

Evident signs of use include, but are not limited to, visible marks on the sole, pronounced creasing of the materials, dirt, odors, damage, structural alterations, or any other condition that prevents the product from being resold as new.

If the product is not in good condition or shows evident signs of use beyond what is necessary to verify its nature, characteristics and proper functioning, Ohne Project reserves the right to apply a depreciation of 50% to the refundable amount, reflecting the loss of value of the product.

In such cases, the condition of the product will be documented with photographs, which may be provided to the customer as justification for the adjusted refund amount.

If the customer does not accept the applied depreciation, they may request the return of the product, in which case the shipping costs will be borne by the customer.

In accordance with applicable regulations, the right of withdrawal does not apply when the product has been used beyond what is necessary to verify its nature, characteristics and functioning.

Produktpflege - Produkt

After every use, store the shoes in an open space, well ventilated. We recommend washing your sneakers with a damp cloth. Do not wash your sneakers in the washing machine or use the dryer. If the shoes get soaked due to rain, sweat, or other factors, please make sure to let them dry completely before storing them in the shoe shelf.

Color migration & care

In the case of exposure to moisture, you may experience color migration from the darker areas from your shoe onto lighter color materials, caused by normal wear in wet conditions and perspiration. The migration is due to the inherent nature of the materials when dyed in a dark color. If your shoes do become wet, insert some absorbent paper towel and let them dry naturally away from the sunlight. Do not use hair dryer or any heat source. We recommend washing your sneakers with a damp cloth and Marseille soap if very dirty (only the "leather parts"). Dry clean with a brush all "suede" parts. Don't wash them in the washing machine or use the dryer