Exchanges, Returns and Refunds

Europe

We offer a 14-day return policy. You have 14 days from the receipt of your order to request a return or an exchange.

If you place your order between November 27 and January 5, you will have an extended return period until January 10.

To make a return or exchange, items must be in their original condition (no stains or signs of use) and in their original packaging, in good condition. Please note that socks and other accessories cannot be returned or exchanged.

Make your exchange or return here.

Exchanges

  • If the new item is more expensive, you will need to pay the difference.
  • If the new item is cheaper, we will offer you a gift card.
  • Prices
    • Portugal: free.
    • The rest of EU: 6,90€
  • Portugal: Starting from the second exchange, the request will be processed as a return.

Returns

You can request a return for a refund if you wish.

  • The refund will be processed once the item has been received and inspected.
  • Prices
    • Portugal: 7€
    • UE Zone 1: 15€*
    • UE Zone 2 and 3: €19€*

*UE Zone 1: Austria, Belgium, Germany, France, Italy, Ireland, Luxembourg, Netherlands.
*UE Zone 2: Bulgaria, Croatia, Czechia, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia.
*UE Zone 3: Chipre, Denmark, Finland, Greece, Malta, Sweden.

Pre-Christmas and Christmas period

If you place your order between November 27 and January 5, you will have an extended return period until January 10.

For any questions or concerns, contact us at hello@ohneproject.com

Make your exchange or return here.

United States

At the moment we only accept returns from EU orders.

Rest of the World

At the moment we only accept returns from EU orders.

Refunds

Once the returned product has been received, the Ohne Project team will review it to ensure that it is in perfect condition, with no evident signs of use, wear, dirt or damage, and that it is returned with its original packaging in good condition.

The refund will be processed only after this inspection. If approved, the refund will be automatically issued to the original payment method within 30 days. Please note that your bank or credit card company may take some time to process and post the refund.

Evident signs of use include, but are not limited to, visible marks on the sole, pronounced creasing of the materials, dirt, odors, damage, structural alterations, or any other condition that prevents the product from being resold as new.

If the product is not in good condition or shows evident signs of use beyond what is necessary to verify its nature, characteristics and proper functioning, Ohne Project reserves the right to apply a depreciation of 50% to the refundable amount, reflecting the loss of value of the product.

In such cases, the condition of the product will be documented with photographs, which may be provided to the customer as justification for the adjusted refund amount.

If the customer does not accept the applied depreciation, they may request the return of the product, in which case the shipping costs will be borne by the customer.

In accordance with applicable regulations, the right of withdrawal does not apply when the product has been used beyond what is necessary to verify its nature, characteristics and functioning.